Housekeeping | Hospitality Operations Platform

executive-housekeeper_prima-governante_02

Housekeeping Manager and Assistant Housekeeping Manager

The process of room assignment and inspection is streamlined. Automatic reporting makes work processes transparent and reliable.

Housekeeping staff

Housekeeping uses checklists to perform recurring tasks and ensure quality and efficient work. Instead, automating tasks reduces human errors and improves the overall efficiency of operations.

Front Office

Room status and guest requests are also constantly updated on the Property Management System. Receptionists can then complete guest check-in a few seconds.

Maintainers

Housekeeping staff can report necessary faults to maintainers who can confirm that the repair has been carried out at the click of a button.

Sidebar with navigation menu

The mobile app's convenient menu makes it easy to switch between screens. You will no longer have printed, outdated, flying sheets.

Dashboard

In a single screen you can view today's and future days' shifts, as well as days off.

List of activities, according to priority

On this screen, Houskeeping staff will display their rooms to be cleaned, also based on the priority previously reported by the housekeeper or reception.

Shift list

The shifts entered into the calendar by the housekeeper, will be constantly visible to all housekeeping staff. All changes are updated in real-time.

Priority of maintenance activities

With real-time sharing of faults within the hotel, and predefined maintenance schedules, deadlines and frequency can be set and assigned to the maintenance person.

Front office screen

Immediate sharing of information, allows the front desk to eliminate calls and ensure the customer experience.

How much can you save by using Hoxell Quality Operations?

75% less phone calls

In the past we had to phone our colleagues to change the priorities of tasks to be done...today we use Hoxell.

100% paper-free

We used to print shifts, checklists, and documentation on sheets of paper...today we use Hoxell.

- 1h of laundry per day

We used to do laundry when the shift was over ... today we optimize using Hoxell.

20% less time on total cleaning time per room

In the past, each member of the Housekeeping team had his or her own method for cleaning rooms. Today, however, we use Hoxell's checklists.

-30% of complaints

We used to forget some important steps of room preparation, or maintenance was not done in time for the next guest...
today we use Hoxell.

Automates and assigns tasks Task automation enables repetitive tasks to be performed quickly, accurately, reducing human error and improving overall efficiency of operations.

It encompasses similar tasks or tasks that need to be done together so as to optimize time to completion.

Identifies team members with the skills and time available to perform tasks that have not yet been assigned.

Plan priorities

Clearly communicate to your team what the priorities are:

activities of utmost importance to be carried out immediately
urgent activities
last-minute requests, to be done quickly in the face of particularly demanding customers

You can say goodbye to internal team phone calls for urgent requests: the task identified by the manager will be marked as important and reported immediately to those already operating in your facility.

Streamline activities with digital checklists Digital checklists can be used to standardize procedures and processes, of each department.

The whole team will have the checklist updated to the latest version.

No need to print sheets, with the risk of losing them, maintaining obsolete habits and a huge waste of paper, preserving the history of the activities carried out.

Check the status of rooms in real-time No more phone calls to find out if a room is clean or inspected. With the two-way interface, the PMS will also update automatically.

Keep track of room statuses in real-time and decrease inspection time with task automation.

When your customers arrive, you immediately know which room they can be accommodated in without inconvenience.

Gather documentation The digitized documents, such as reports or Housekeeping manuals, are collected in the platform available to the team members.

It is no longer necessary to have a physical repository of documents.

Lost and found

Digitize the lost & found process: when your team members find a forgotten item in a room, they simply have to report it in the app

picture of the item
identification of the find location, room number, last customer
date and time of finding

The team at the front desk is notified immediately so that the customer can be notified or the file is easy to reference in case of complaints.

Sandra ConsiglioCorporate Housekeeping Director at Lefay Resorts & Residences

"Hoxell has really automated some of our company's processes, speeding up room assignment and job sorting. We now spend less time on manual work. The main benefits are time savings, tracking of work done, and performance control."

Fabio PersianoFront Office Manager - Hotel Indigo Verona, IHG Hotel

"Hoxell is a valuable day-to-day ally that allows an up-to-date and always easy-to-access situation on what is operational. It has greatly facilitated the relationship between the front desk and the housekeeper service."

Loretta FerraraExecutive Housekeeping Manager - Hotel VIU Milan, Milano

"I find it a very intuitive system, essential for the housekeeping department. In one word: immediacy! To know in real time in which room the maid is working, to see, if the minibar has been done or if a maintenance has already been solved. Hoxell has speeded up operations, I find it extremely advantageous to have an application also used by the maids that allows me to have everything under control at all times."

Analysis of customer needs

After a free Demo and contract signing, it may be necessary to conduct a more detailed analysis of the customer's specific needs. This may involve further discussions to customize or configure the product.

Planning for implementation

A detailed plan for implementing the product is developed among the parties involved. This may include defining environments, other related activities, or integration with other business systems.

User training

All users can receive training in the use of the product. This step is important to maximize the value of the product and ensure that users are able to use all features effectively.

Continuous support

After launch, ongoing customer support is provided. This might include technical support, troubleshooting, software updates, and other services.

The Housekeeping platform for an efficient team

Automate, plan and monitor every activity of your hotel's cleaning and maintenance team.

Benefits that can be immediately appreciated

Who benefits from this housekeeping software?

Our Hospitality Operations Platform
integrates seamlessly with any PMS,
updating and sharing in real-time all the information.

Always up-to-date on mobile or tablet