Skip to content

The Future of Hotels: Insights from McKinsey & Company

The hospitality industry has long been synonymous with luxury, comfort and memorable experiences. The hotel of the future faces change as technology advances and guest expectations change. A recent McKinsey & Company video provides valuable insight into this development.

This blog article delves into the key insights from this video, explores the alignment of Hoxell with these insights, and discusses actionable steps hotels can take in preparation for the future.

Have a look at the video by McKinsey&Company here.

1. Deep Dive into Key Insights from McKinsey & Company’s Video


A New Age of Convenience & Customization: 

Caroline Tufft and Vik Krishnan articulate a future where hotels are characterized by absolute convenience. Gone will be the days of waiting in check-in lines or adhering to rigid check-in times. With technological integration, guests can expect fluidity, from entering the hotel to settling into their rooms.

Role of Data in the Hotel Experience: 

Matteo Pacca sheds light on an industry that has yet to fully exploit the potential of data. While promotional emails are commonplace, genuine data-driven customization remains scarce. The industry is poised to elevate personalization, tailoring guest experiences right down to their choice of coffee or bathtub preferences.


What Future Travelers Want: 

Margaux Constantin and Vik Krishnan unravel the expectations of the upcoming generation of travelers. The desire isn’t for generic luxury but for unique, immersive experiences. This could range from attending a yoga retreat led by a renowned instructor to experiencing local culture woven seamlessly into the hotel’s architecture and ambiance.


Technological Innovations: 

There is a palpable excitement around technological innovations. The video touches upon virtual reality as a tool for prospective room tours, automation that transforms room utility, and the inclusion of multifunctional furniture. The idea is to ensure that guest rooms are not just places to rest but dynamic spaces that adapt to varied needs.


Sustainability Imperative: 

A dominant theme was the unwavering focus on sustainability. It's anticipated that both professional and leisure guests will seek assurances regarding a hotel’s environmental policies. This covers a vast spectrum – from the construction materials used to energy conservation strategies and sustainable culinary practices.


Talent Matters: 

Hotels need to evolve as responsible employers. The emphasis is not just on offering competitive wages but on nurturing a multifaceted work environment. The new-age workforce values diversity in roles, desiring a dynamic work routine that ranges from front desk duties to social media management.


2. How Hoxell Supports the Vision of Future Hotels

Hoxell's platform, built on the principles of seamless communication and operational efficiency, aligns perfectly with the future vision outlined by McKinsey & Company.


Operational Fluidity: 

With its ability to unify all departments, from front desk to housekeeping, Hoxell ensures that hotels operate with a well-oiled synergy, echoing the emphasis on removing guest pain points.


Data-Driven Customization: 

Hoxell enables hotels to record, remember, and act upon guest preferences. Whether it's offering a guest's favorite brew or ensuring their room has hypoallergenic pillows, Hoxell ensures each stay is personalized.


Staff Empowerment: 

By providing tools that facilitate job diversification, training modules, and ensuring well-documented feedback, Hoxell places emphasis on staff well-being and satisfaction, mirroring McKinsey's focus on the importance of talent in the hospitality industry.


3. Preparing for the Hotel of the Future: The Initial Steps

So, where should hotels begin? Drawing from the video’s insights and the experiences we have from our Hoxell customers, here's a roadmap:


Adopt Technology Proactively: 

Beyond mere adoption, the focus should be on integrating technology into every operational facet. This means using platforms like Hoxell to streamline internal communication, manage guest preferences, and optimize operational processes.


Check out this article about how to choose the right technology for your hotel:


Double Down on Sustainability: 

This isn't just about using eco-friendly materials. It's about holistic sustainability — from reducing energy consumption to adopting sustainable food practices. For instance, Hoxell can aid in reducing food waste usage by analyzing peak times and adjusting operational needs accordingly.


Here are 5 Sustainable Practices for Hotels that enhance Environmental Responsibility and Efficiency


Invest Wholeheartedly in Human Capital: 

Prioritize training, ensure career advancement, and cultivate a work environment that values diversity and flexibility. Hoxell can serve as a tool to streamline operations, but the heart of hospitality remains its people.


Cultivate Unique Experiences: 

Moving beyond generic luxury offerings, hotels should focus on providing guests with experiences they can’t find elsewhere. This calls for a deep understanding of guest feedback, something platforms like Hoxell can assist with.


Master Data Utilization: 

Beyond just gathering data, the emphasis should be on actionable insights. Platforms like Hoxell can help hotels discern patterns, preferences, and areas of improvement, ensuring data-driven decision-making.


In wrapping up, the hotel of the future isn't merely a haven of “home away from home”– it's a dynamic entity that promises unparalleled convenience, hyper-personalized experiences, staunch sustainability, and a keen focus on employee well-being. By merging insights from seasoned experts with cutting-edge platforms like Hoxell, the hotel industry is poised to redefine guest experiences.